Understanding the relationship between QWL and productivity
To understand how quality of life at work (QLW) affects productivity, let's first examine the two concepts individually. According tothe International Labor Organization(ILO), QLW is based on six fundamental dimensions:
- Physical and mental health,
- Skills and fulfillment,
- engagement,
- Participatory leadership and management,
- The environment and
- Positive social relationships.
Productivity refers to the ability to accomplish tasks with an efficient allocation of available resources. By integrating these elements, it is possible to create a virtuous circle:high QWL leads to increased productivity, and vice versa. This synergy promotes the overall well-being of employees, which has a direct impact on the growth and profitability of companies.
What are the key factors of quality of life at work that positively influence productivity?
Several aspects of QWL have been linked to productivity. These include:
- Recognition. When employees feel that their contributions are fairly recognized, they are more likely to feel a sense of belonging and motivation, which fuels their commitment and enthusiasm for their work. Studies have shown that recognition increases employee productivity by 10% (Universum Global, 2019).
- Work-life balance. Ensuring a harmonious balance between family and professional obligations preserves the psychological health of employees and limits the risk of burnout. At the same time, flexible working hours offer the possibility of adjusting working hours to suit personal constraints, resulting in optimized productivity. According to a study conducted by Stanford University, teleworkers accomplish 13% more tasks than their colleagues in fixed positions (Bloom, 2015).
- Work environment. Choosing ergonomic, bright, spacious premises that are suited to different working styles maximizes employee comfort, reduces absenteeism due to health issues, and promotes collaboration. Numerous studies point to the significant impact of the office environment on concentration, creativity, and overall productivity (Kim & de Dear, 2013; Sundstrom, 1986).
Concrete examples demonstrating the impact of QWL on productivity
Let us illustrate below the positive influence of QWL on productivity through concrete examples:
- Google. The American giant has introduced a collective intelligence policy called "Objectives and Key Results" (OKR), which consists of setting ambitious goals with quantifiable criteria for measuring performance. Combined with a flexible framework, this initiative has significantly increased productivity and employee satisfaction.
- Microsoft Japan. As an experiment, Microsoft Japan tested a four-day work week, which is 75% of the usual hours. As a result,productivity jumped 40%, while operating costs decreased (less paper, electricity, and transportation).
- BT Group. This British group has introduced training programs designed to raise managers' awareness of the importance of QWL. These initiatives have led to a 10% increase in productivity and a 15% increase in employee satisfaction, according to a study conducted by Investors in People (IIP UK Flexible Working Report, 2016).
Best practices
Given the evidence presented, let us attempt to summarize recommendations that can be used by executives and human resources managers:
- Establish acorporate culturethat values recognition and gratitude.
- Support the adoption of flexible working hours and encourage teleworking when appropriate.
- Invest in a work environment that fosters collaboration and creativity.
- Organize constructive feedback sessions between peers and managers to identify ways to continuously improve quality of life at work and productivity.
- Offer team-building activitiesand social events to boost interactions and strengthen internal bonds.
A more productive future thanks to QWL.
There is indeed a strong link between quality of life at work and productivity, as evidenced by numerous studies and concrete examples from globally recognized companies. It should also be emphasized that focusing on QWL is a wise investment for both employees and companies. Ultimately, everyone benefits: a satisfied and productive workforce, substantial gains in terms of loyalty and brand image, and a company where it is good to live and work.